ILAS – Ghana Standard Value Delivery Plan

ILAS – Ghana is gaining good reputation in the Ghana loss adjusting and insurance industry by keeping its services on the standards below.

 Contact the Insured

1. Within one hour following initial instruction / appointment by the insurer.
2. On the very day of instruction / appointment if claim is not urgent.

Visit the Insured

1. Either on the same day of instruction / appointment by the insurer.
2. On any day and time agreed with the insured or broker for the visit and inspection of the loss.

Issue Preliminary Reports

1. Within four (4) working days of instruction / appointment letter from the insurer.
2. Preliminary report will briefly describe the initial findings during the preliminary inspection and investigation up to date.

Keep Insured and/or Broker informed at all times

1. Writing either on the same day or next day of our initial visit.
2. Replying all correspondences within two (2) working days.
3. Issuing reminders every ten (10) working days.
4. Returning calls within 24 hours

Update insurer at regular intervals by

1. Replying to all correspondences within three working days.
2. Issuing Interim Payment reports within two working days of agreement.
3. Reviewing the reserve and update every fifteen (15) working days.

Issue Final Reports

1. Within two days of receiving the Acceptance Form.
2. Within one week of final discussion if no Acceptance Form is required.