ILAS-Ghana Risk Management Strategy (RMS) is a focused approach for effective and efficient claims management and loss control. ILAS-Ghana RMS drives down total cost of risk. This is because the RMS is not just about the bottom line, but about everything that happens before clients gets there. ILAS-Ghana starts with its proven approach to managing workers’ compensation claims that combine the claim and medical expertise of nurses and adjusters with sophisticated data analytics. ILAS-Ghana results in lower claims costs, faster claims resolution, better outcomes for injured workers, and less lost time days.
ILAS-Ghana also focuses on specific industries. This approach allows ILAS-Ghana adjusters to develop expertise in these industries, their claims and strategies for managing claims to the best outcome. From understanding each industry’s distinctive terms and vocabulary to in-depth knowledge of signature legal cases that can drive the outcome of a claim, ILAS-Ghana designated team to bring an expertise that allows it to resolve issues, avoid litigation and drive claims to a better resolution. Because ILAS-Ghana offers a full spectrum of risk control services, it also helps prevent claims. ILAS-Ghana approach features expert recommendations from experienced professionals, smart use of technology for trending and reporting, and access to a large library of resources that would help improve client’s loss experience.
ILAS-Ghana understands that risk is not one dimensional. That is why it is offering a multi-faceted view of the risks managed by clients through an integrated array of risk control services that include customized risk assessments, consultative services, targeted training for workers and managers, and premium audits for all lines of business. ILAS-Ghana merely acts as Loss Adjusters/Surveyors to the insurance companies in Ghana to assess reparation/replacement cost or go as far as to recommend professional advice to underwriters with consideration to the terms and conditions of the clients’ insurance policies/treaties/contracts.
ILAS-Ghana looks beyond the traditional loss adjusting; having established that insurance is about promises. ILAS – Ghana is aware that making promises as far as insurance and claims are concerned is not so hard, but as soon as a loss occurs, insurance client’s desires prompt service delivery. ILAS-Ghana is readily available to provide the prompt professional service delivery required by the insurance industry. For this reason, ILAS-Ghana constantly and continually develops ways to improve service delivery as each day pass by. ILAS-Ghana service delivery to the insurance industry is better, wider, faster and more cost-effective.
To meet these prompt service delivery demands, ILAS-Ghana evolved from a loss adjusting firm into a broadly based claims managing organization that delivers what insurance companies promise: that is a solution when crises strike. ILAS-Ghana has the necessary resources, the expertise and above all the attitude – and ILAS – Ghana is not afraid of innovations. ILAS-Ghana is flexible enough to handle whatever clients or nature would throw its way. ILAS-Ghana develops unique new services. And we extended our core skills to a global network to meet the needs of multinational clients. ILAS-Ghana continues to embrace the core values that underpin our outstanding growth in the years to come: Dependability, Efficiency, Professionalism, Integrity, Stability, Independency and Teamwork (DEPISIT) that would come from membership of a well-established professional services group.
What makes ILAS-Ghana standout is the fact that we run by hands-on professionals who listen attentively to what clients want: it makes a big difference in the way we organize our people to deliver results. For a start, we believe our adjuster’s/surveyor’s expertise is of primary importance. ILAS-Ghana loss adjusters have an additional professional qualification in another discipline, such as engineering, accounting, sciences or surveying and as a result, our customers include virtually all the major insurance companies in Ghana transacting non-life insurance businesses.
ILAS-Ghana core role is to deliver the insurance promise while mitigating losses. In commercial insurance, that often means getting the insured business back to work quickly. It may mean recovering costs from third parties. It may require skilful dispute resolution to avoid costly litigation. Above all, it needs effective teamwork to bring the right expertise to bear without delay, hence ILAS-Ghana specialists comprise of a pool of expertise providing a common resource for our commercial, corporate nominations and possibly international work.
Mitigating losses is one way to contain costs, but not the only one. ILAS-Ghana is dedicated to driving cost out of every stage in the claims handling process, by radically rethinking traditional methods. Building relationship with our client is an important issue. When we are not cutting cost, we are looking for ways to add values. In handling claims, ILAS-Ghana considers the wider commercial implications for the client. Not least in the market in which they operate and where a loss needs investigating, ILAS-Ghana can call in the diverse skills of its adjusters.
ILAS-Ghana works in partnership with its clients/customers – adding values by investing time in getting to understand each customer’s needs and developing tailor-made programmes to suit individual needs from complete claims reviews to audits of claims records and individual files. ILAS-Ghana also undertakes reports on claims handling, the setting of reserves and overall claims control and systems. ILAS-Ghana teams handle large industrial and commercial risks and are equipped to handle global and multi-national claims.
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