ILAS-Ghana Loss Adjustment and Survey Services provides:
- • Dedicated claims reception
- • Timely and rapid quality response
- • Effective initial and subsequent communication to all parties
- • Real time client access to claims management system via Client Portal
- • Expert Policy interpretation
- • Confidentiality of Clients information
- • Professional negotiation
- • Pro-active management of the claim – evidenced by short elapsed times
- • Early restoration of business activity
- • Cost and timescale control
- • High levels of customer and broker satisfaction
- • Compliance with Ghana Insurance Act and Marine Insurance Act
- • Compliance with the National Insurance Commission of Ghana regulations
- • Compliance with other regulatory bodies lay down principles and procedures
In recognizing the importance of the broker in the claims process, ILAS-Ghana has also developed bespoke broker updates to ensure that intermediaries are kept appraised of salient issues and the progress of the claim, thus avoiding unnecessary conflicts.
